Returns & Refund Policy

Products Eligible for Return

You may request a return within 30 days of receiving your order. Items must be unused, in the same condition you received them.

Product Condition and Inspection

Returned items are checked when we receive them. Items that have been used or damaged by the customer are not eligible for return.

Damaged or Incorrect Items

If your item arrives defective, damaged, or different from what you ordered, please contact us as soon as possible with your order number so we can make it right.

Return Requests

To start a return, email support@benevil.com with your order number and the reason for your return. We will reply with the next steps.

Return Shipping Responsibility

Return shipping depends on who is responsible for the issue.

Return Label Information

Please contact us before returning an item. We will confirm the return process and share any return instructions with you.

Direct Exchanges

We offer exchanges as well as refunds. If you would like a different size or item, please contact us within the 30-day return period and we will help arrange your exchange.

Safe Packaging and Return Delivery

Please pack the item securely so it is not damaged on its way back to us. We recommend keeping your tracking details until the return is received.

Inspection After Return

When your return arrives, we inspect the item to confirm it meets this policy. We will then let you know whether your refund or exchange has been approved.

Restocking Fee

Refund Processing

Once your return is received and approved, your refund will be processed within 14 days.

Refund Method

Refunds are issued in USD. We will confirm the refund method with you when your return is approved.

Late or Delayed Refunds

If you have not received your refund within 14 days of approval, please check with your bank or payment provider first, as they may need extra time to post it. If you still have not received it, contact us at support@benevil.com.

Important Return Reminder

Please contact us before sending any item back. Returns sent without contacting us first may be delayed.

Used or damaged items cannot be returned, so please keep your item in its original condition until your return is approved.

Business Information