BENEVIL · Customer Information

Frequently Asked Questions

Last Updated: October 9, 2026

Welcome to BENEVIL

Find answers to the most common questions about shopping with BENEVIL. If you cannot find what you need, our team is happy to help.

Shipping & Delivery

Where do you ship?

We currently ship within the United States only.

Do you offer free shipping?

Yes. We offer free shipping on all orders delivered within the United States.

Which carriers do you use?

We deliver with FedEx and DHL.

How long does delivery take?

Orders are processed within 1–2 business days, and delivery takes 3–4 business days after dispatch. The total estimated delivery time is 4–6 business days.

What is your order cut-off time?

Orders placed before 5:00 PM (GMT-6) on a business day begin processing that day. Orders placed after that time, or on weekends and holidays, begin processing the next business day.

How can I track my order?

Once your order is dispatched, tracking information will be shared with you. If you do not receive it, please contact us at support@benevil.com.

Orders

Can I cancel my order?

Yes. You can request a cancellation within 24 hours of placing your order. Please email us with your order number as soon as possible.

What if my order is late?

Please check your tracking information first. If your order has still not arrived within the estimated delivery time, contact us at support@benevil.com with your order number.

Returns

Returns, Exchanges & Refunds

What is your return period?

You can request a return within 30 days of receiving your order.

Which items can be returned?

Items must be unused and in the condition you received them. Used or damaged items cannot be returned.

Who pays for return shipping?

If the return is due to a customer-related reason (for example, wrong size), the customer pays the return shipping. If the item is defective, damaged, or incorrect, BENEVIL pays the return shipping.

Do you charge a restocking fee?

No. We do not charge a restocking fee.

Do you offer exchanges?

Yes. We offer both exchanges and refunds. Please contact us within the 30-day return period to arrange an exchange.

How long do refunds take?

Once your return is received and approved, your refund is processed within 14 days.

What should I do if my item arrives damaged or incorrect?

Please contact us as soon as possible at support@benevil.com with your order number so we can make it right.

Payment

What payment methods do you accept?

We accept Visa, Mastercard, American Express, and Discover.

What currency do you use?